Hatfield, UK

• Built and have owned an AI-assisted decision-support platform from scratch since its inception, unifying metrics, operational knowledge, and product context for Ocado Group and retail partners, shaping MVP scope, user journeys, and answer-quality standards from day one.
• Repositioned the platform from an answer engine to a diagnostic engine, defining a three-pillar strategy (unified knowledge, causal diagnosis, partner-ready governance) and a structured root-cause reasoning model across metric, operational, and product-feature data.
• Shipped a suite of AI-native analytics tools: Metric Tree (Looker-wide metric search and root-cause visualisation), Cost to Serve (SKU-level profitability with What-If/Opportunity Cost modelling), Tote Mix Optimiser (tote-space trade recommender), and an AI stakeholder Q&A rehearsal tool for presentations, each iterated from direct user feedback.

Cincinnati, OH, USA

Hatfield, UK

• Led Looker semantic-layer development across ~125,000 lines of LookML and ~750 commits (#1 contributor by volume), establishing reusable modelling and QA patterns partner teams adopted.
• Built an internal analytics discovery hub (metadata pipelines, guided navigation, and training) that lifted engagement ~10x to ~100 monthly active users.
• Led the conversational analytics programme for the internal analytics hub: scoped phased rollout, retrieval vs hand-off trade-offs, and evaluation criteria with analytics and portal owners, built on Google's AI platform and cloud data tools.
• Owned shared Python analytics framework (~20,000 lines, ~10 contributors) and operated ~5 production GCP Cloud Functions with failure monitoring.